Responsible Gaming
At ub888, fun comes first — and that means playing smart. We are fully committed to providing Filipino players with the tools, information, and support needed to keep gaming a positive and enjoyable experience. Know your limits and play with confidence.
Gaming Should Always Be Fun
ub888 is one of the Philippines' most trusted online gaming platforms, and that trust is built on more than just great games. It is built on the belief that responsible gaming is not just a legal checkbox — it is the foundation of everything we do. Whether you are spinning slots in Makati, playing bingo in Cebu, or catching live casino action from Davao, we want your experience on ub888 to stay enjoyable, sustainable, and well within your personal limits.
Problem gambling is a real concern, and ub888 takes it seriously. Gambling should never be used as a way to earn income, recover losses, or escape personal difficulties. If you ever feel that gaming is becoming more than entertainment, ub888 provides a full set of responsible gaming tools — and our support team is available around the clock to help you take control.
In line with the Philippine Amusement and Gaming Corporation (PAGCOR) guidelines and the national responsible gaming framework, ub888 actively promotes safe play across all our games — from bingo and slots to live casino and sports betting.
Quick Self-Check
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of our responsible gaming tools or speak to our support team.
Do you spend more money on gaming than you originally planned?
Do you chase losses by placing bigger bets to try to win back what you lost?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you borrowed money or sold belongings to fund your gaming activity?
Do you hide your gaming activity from family members or close friends?
Has gaming started to affect your work, studies, or personal relationships?
If you answered yes to any of the above, please reach out to our support team at [email protected] or use one of the responsible gaming tools described below.
Our Responsible Gaming Tools
ub888 puts you in control. These tools are available directly from your account settings and can be activated at any time — no waiting period, no friction.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your ub888 account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increasing it requires a 24-hour cooling-off period.
Session Time Limits
Choose a maximum session duration for your gaming. Once your time is up, ub888 will display a reminder and, if you choose, automatically log you out. Time limits help you stay aware of how long you have been playing — especially useful for late-night sessions in Manila or Quezon City.
Loss Limits
Define the maximum amount you are comfortable losing within a set time period. When your net losses reach that threshold, ub888 will restrict further gameplay for the remainder of the period. This is one of the most effective tools for keeping your gaming budget firmly under control.
Cool-Off Period
Need a short break without fully closing your account? A cool-off period temporarily suspends your access to gaming for 1 day, 7 days, or 30 days. During the cool-off, you cannot log in to play, but your account and balance remain intact for when you return refreshed.
Self-Exclusion
For a more serious break, self-exclusion blocks your account from all gaming activity for a period of 6 months, 1 year, or permanently. During self-exclusion, you will also be removed from all ub888 marketing communications. This tool is designed for players who feel they need a firm, longer-term boundary.
Reality Check Reminders
Set periodic pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — that show your current session duration and net balance change. A quick reality check keeps you grounded and helps you make a conscious, informed decision about whether to continue or call it a day.
How to access these tools: Log in to your ub888 account and navigate to Account Settings → Responsible Gaming. All tools are available instantly and free of charge. Our 24/7 support team can also activate any of these tools on your behalf — contact us at [email protected].
Warning Signs of Problem Gambling
Recognising the early signs is the first and most important step. If any of the following sound familiar, please do not hesitate to reach out.
Chasing Losses
Continuing to play or increasing bet sizes in an attempt to win back money that has already been lost is one of the clearest signs that gambling has moved beyond entertainment.
Losing Track of Time
Regularly playing for much longer than intended, missing meals, sleep, or social commitments because of gaming sessions is a significant red flag that warrants attention.
Secrecy and Concealment
Hiding gaming activity from family, lying about how much time or money has been spent, or feeling shame or guilt after playing are signs that the activity has become problematic.
Financial Strain
Borrowing money, depleting savings, missing bill payments, or using money earmarked for essentials like rent or groceries to fund gaming activity are serious warning signs.
Emotional Dependency
Using gambling as a way to cope with stress, depression, loneliness, or boredom — rather than as entertainment — indicates a potentially harmful relationship with gaming.
Inability to Stop
Repeatedly trying and failing to cut back or stop gambling, or feeling a compulsive urge to keep playing despite wanting to stop, are strong indicators that professional support may be needed.
How to Self-Exclude on ub888
Activating self-exclusion on ub888 is straightforward and takes effect immediately. There are no cooling-off delays — once you confirm the exclusion, your account is locked from all gaming activity right away.
Self-exclusion is a firm commitment. ub888 will not lift an active self-exclusion early, even upon request. This is intentional — it is designed to protect you during a vulnerable period. When the exclusion period ends, you will need to actively contact our support team to reinstate your account, giving you one final moment to reconsider.
PAGCOR Responsible Gaming: ub888 supports PAGCOR's national responsible gaming programme. Filipino players can also access the PAGCOR responsible gaming helpline for independent support and counselling resources.
Log in to Your ub888 Account
Visit ub888 and sign in using your registered username and password. Make sure you are using your own account — self-exclusion requests must come from the account holder directly.
Go to Account Settings
Click your profile icon in the top right corner and select Account Settings from the dropdown. Navigate to the Responsible Gaming tab within settings.
Select Self-Exclusion
Choose Self-Exclusion from the available tools. Select your preferred exclusion duration: 6 months, 1 year, or permanent. Read the terms carefully before confirming.
Confirm Your Request
Enter your account password to confirm the self-exclusion. The lock takes effect immediately. You will receive a confirmation email at your registered address.
Need Help? Contact Support
If you prefer, our 24/7 support team can activate self-exclusion on your behalf. Email [email protected] with the subject line Self-Exclusion Request and your registered account email.
Tips for Playing Responsibly
Simple habits that keep gaming fun, sustainable, and firmly in the entertainment category — not a source of stress.
Protecting Minors
ub888 has a zero-tolerance policy when it comes to underage gambling. The 21+ age requirement is strictly enforced through our Know Your Customer (KYC) verification process. Every new player must submit valid government-issued identification before being permitted to make a real-money deposit or wager.
Accepted Philippine IDs include the Philippine National ID (PhilSys), Passport, Driver's License, SSS/GSIS/UMID ID, and PRC ID. Accounts with unverified age will have withdrawal functions suspended until verification is completed.
If you share a device or household with minors, we strongly recommend using your device's parental controls or a separate browser profile with password protection to prevent access to the ub888 platform. Never share your ub888 login credentials with anyone.
Mandatory KYC Verification
Every ub888 account must be verified with a valid Philippine government-issued ID before real-money play is enabled. Date of birth is checked against the 21+ requirement without exception.
Account Security
Keep your ub888 password private and enable two-factor authentication (2FA) on your account. This prevents unauthorised access, including by younger household members.
Immediate Account Suspension
Any account found to belong to a person under 21 years of age will be permanently suspended, all gaming history voided, and all deposited funds returned to the originating payment method.
Support & Resources
You are never alone. ub888's support team and the wider responsible gaming network in the Philippines are here whenever you need them.
ub888 Support Team
Our dedicated support team is available 24 hours a day, 7 days a week. Reach out at any time for help activating responsible gaming tools, requesting self-exclusion, or just to talk through any concerns you have about your gaming activity.
Email: [email protected]
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across the Philippines. PAGCOR provides independent guidance, educational resources, and a national framework for safe and responsible play for all Filipino players.
Visit the official PAGCOR website for more information on responsible gaming resources available in the Philippines.
Professional Counselling
If you feel that gaming has become a serious problem, speaking to a licensed mental health professional is always a valid and courageous step. The National Center for Mental Health (NCMH) in the Philippines provides free counselling and crisis intervention services across the country.
NCMH Crisis Hotline: 1553 (available 24/7, free of charge)
Ready to Play the Right Way?
ub888 is built for Filipino players who want the thrill of online gaming without losing control. Set your limits, play within your means, and enjoy everything ub888 has to offer — slots, bingo, live casino, and more — the responsible way.
21+ Play responsibly. Gaming is entertainment, not a source of income.