Privacy Policy

1. Introduction

ub888 is an online gaming platform serving Filipino players across the Philippines. We are committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Policy applies to all personal data we collect through the ub888 website, mobile-optimised platform, customer support channels, and any other touchpoint through which you interact with ub888.

By creating an account on ub888, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the ub888 platform.

This Policy should be read alongside the ub888 Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with ub888.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, ub888 acts as the personal information controller in respect of all personal data collected through the platform. This means ub888 determines the purposes for which, and the means by which, your personal data is processed.

ub888 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact our DPO directly for any privacy-related enquiry using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

ub888 collects personal data from you in the following categories depending on how you interact with the platform:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the mandatory 21+ age requirement)
• Residential address, city, province, and postal code
• Valid email address and mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Documents

• Copies of government-issued identification (e.g., Philippine National ID, Passport, Driver's License, SSS/GSIS/UMID/PRC ID)
• Proof of residential address where required
• Proof of payment method ownership where required
• Selfie or live photo verification where required by our KYC process

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method references
• GCash or Maya wallet reference numbers, bank account identifiers (BPI, BDO, Metrobank, UnionBank), and digital wallet details
• Account balance history and bonus transaction records

3.4 Gaming Activity Data

• Game history, bet amounts, game outcomes, and session durations
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Bonus and promotion participation records

3.5 Technical and Device Data

• IP address and approximate geolocation at the time of login and gameplay
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3.6 Communications Data

• Records of customer support interactions via live chat, email, or other channels
• Responses to surveys or feedback forms where you choose to participate
• Marketing communication preferences and opt-in/opt-out records

4. How We Use Your Personal Data

ub888 uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ub888 processes your personal data on one or more of the following legal bases:

• Consent: Where you have given us your explicit consent to process your data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform our contractual obligations to you as a registered player, including account management, payment processing, and game delivery.
• Legal obligation: Where processing is required to comply with Philippine law, including the Anti-Money Laundering Act, Data Privacy Act, and any applicable gaming regulations.
• Legitimate interests: Where processing is necessary for the legitimate interests of ub888 — such as fraud prevention, platform security, and responsible gaming enforcement — provided those interests are not overridden by your rights and freedoms.

6. Data Sharing and Disclosure

ub888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

ub888 engages trusted third-party service providers to support the operation of the platform, including KYC and identity verification providers, payment processors (GCash, Maya, and banking partners), cloud hosting providers, customer support platforms, and cybersecurity providers. These parties process your data only on our documented instructions and are contractually bound to maintain confidentiality and appropriate security standards.

6.2 Game Providers

Certain technical data (such as player session tokens and game transaction IDs) may be shared with our licensed game software providers to ensure the accurate delivery and recording of game outcomes. No directly identifying information such as your full name or financial details is shared with game providers beyond what is operationally necessary.

6.3 Regulatory and Law Enforcement Authorities

ub888 may disclose your personal data to Philippine regulatory bodies, law enforcement agencies, the Anti-Money Laundering Council (AMLC), or other competent authorities where we are legally required to do so, or where we have reasonable grounds to believe that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

6.4 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of ub888's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.

7. Cookies and Tracking Technologies

ub888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow us to recognise returning users, maintain session security, and analyse platform usage patterns.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and interface customisations to provide a more personalised experience.
• Analytics Cookies: Collect anonymised data about how players navigate and use the platform. This helps us identify performance issues and improve the overall player experience. No personally identifying information is included in analytics data.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorised login attempts on the platform.

You may configure your browser to block or delete cookies; however, disabling strictly necessary cookies will impair your ability to log in and use the ub888 platform. ub888 does not use third-party advertising cookies or cross-site tracking technologies.

8. Data Security

ub888 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and the ub888 platform
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records
• Role-based access controls ensuring only authorised personnel can access personal data, limited to what is necessary for their role
• Regular penetration testing and independent security audits of the platform infrastructure
• Multi-factor authentication requirements for administrative access to player data systems
• Incident response procedures with defined notification timelines in the event of a personal data breach

9. Data Retention

ub888 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ub888:

• Right to be Informed: You have the right to be notified of how your personal data is being collected and processed, which this Policy fulfils.
• Right to Access: You may request a copy of the personal data ub888 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most of your profile details directly within your ub888 account settings.
• Right to Erasure: You may request that ub888 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful — subject to our legal obligations to retain certain data.
• Right to Object: You have the right to object to the processing of your personal data on the basis of legitimate interests, or to opt out of direct marketing communications at any time.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that ub888 provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe ub888 has processed your personal data in a manner inconsistent with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with your request. ub888 will respond within the timeframe mandated by the Data Privacy Act and NPC regulations. We may need to verify your identity before processing your request.

11. Children's Privacy

The ub888 platform is strictly intended for individuals aged 21+ in accordance with Philippine gambling law. ub888 does not knowingly collect, process, or store personal data from individuals under the age of 21. If ub888 becomes aware that a person under the age of 21 has registered an account or provided personal data, the account will be immediately suspended, all data collected will be securely deleted, and any deposits will be returned to the originating payment method.

If you are a parent or guardian and believe your child has provided personal data to ub888, please contact us immediately at [email protected] so we can take prompt action.

12. Cross-Border Data Transfers

Some of ub888's service providers and technology infrastructure partners may be located outside of the Philippines. Where personal data is transferred to a recipient in a country that does not provide an equivalent level of data protection to that afforded by the Philippine Data Privacy Act, ub888 ensures that appropriate safeguards are in place, such as contractual data protection clauses, before any such transfer takes place.

ub888 does not transfer personal data to jurisdictions outside of its operational requirements, and all such transfers are documented and reviewed by our Data Protection Officer as part of our ongoing compliance programme.

13. Third-Party Links

The ub888 platform may contain links to game provider interfaces or other embedded third-party content. Once you navigate away from the ub888 platform to a third-party environment, this Privacy Policy no longer applies. ub888 is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party service you access.

14. Updates to This Policy

ub888 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as a new category of data being collected, a new purpose for processing, or a change in the data sharing arrangements — ub888 will notify registered players via email or a prominent platform notice at least fourteen (14) days before the changes take effect.

The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how ub888 is protecting your personal data. Your continued use of the platform after any update constitutes your acceptance of the revised Policy.

15. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ub888 processes your personal data, please contact our Data Protection Officer using the details below. All privacy-related correspondence will be acknowledged and handled in accordance with the timelines prescribed by the Philippine Data Privacy Act.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.